Terms & Conditions
US & International Customers: Most orders ship within 72 hours from one of our US warehouses. Special orders may take from 2-3 weeks or longer depending on the manufacturer. All orders (except international/special orders) may be returned for a full refund (less shipping) if they do not fully meet your expectations upon arrival. Please contact us within the first 72 hours upon arrival for an RMA (return authorization number). Please return in its original packaging (and condition) for a complete refund less shipping charges All orders returned/received after ten days are subject to a 20% restocking fee. Returns are only accepted during the first thirty days upon delivery. Under special circumstance returns may be accepted after 30 days with a minimum of a 25% restocking fee. Reticles/Micrometers and Specialty Counting Chambers are non refundable once opened. ProgRes digital cameras are subjected to a restocking fee and may be non-refundable depending on camera ordered. Please contact us for more details. Any product/item returned is subject to inspection and possible restocking fee. If received damaged and beyond repair the product/item maybe non refundable.
If the incorrect product(s) was sent or the product was received defective/damaged customer must notify New York Microscope immediately and no more than three days upon receipt via email or phone. NYMC will determine if the shipper/carrier needs to be notified to file a claim and follow their procedure. If no shipping claim is required, please contact NYMC to arrange for the pick up. Upon receipt and inspection by NYMC and or manufacturer a replacement will be sent at no cost to the customer if deemed the customer received the product(s) defective or damaged. All Bank Wire Transfers are non-refundable.
All international orders and special orders are final sale, non returnable. If the incorrect product(s) was sent or the product was received defective/damaged, the customer must notify New York Microscope Company no more than three days upon receipt. New York Microscope Company will notify the shipper/carrier if a claim needs to be filed. If no shipping claim is required then it is the customer's responsibility to cover the return shipment to New York Microscope Company. Upon receipt and inspection by New York Microscope Company and/or the manufacturer, if deemed the customer received the product(s) defective or damaged then a replacement will be sent at no cost to the customer. All Customs, Duties, Import Taxes, Vats, etc are the customers responsibility.
All new microscopes carry the complete manufacturers' warranty of five years plus one free extended year. Preowned Microscopes are warrantied for one year.
We reserve the right to change all prices without notice. Substitutions may be offered for items we are out of stock and of course with prior approval. We are not responsible for typographical errors, some pictures may not be representative of the item for sale, please refer to the description.
Have confidence and peace of mind by placing your order online via our secure website. Email, fax, telephone and mail orders are gladly accepted. For your safety and security, we encrypt all customer information and transmit all orders using a fully secure online ordering form. We accept purchase orders from businesses, schools, hospitals, laboratories, and any government agencies or municipalities. Our terms of payment for US customers and our neighbors are by purchase order, bank wire transfer or credit cards; American Express, Visa and MasterCard are gladly accepted. Some exceptions apply to our neighboring friends and countries. For our international customers,prepayment is required by bank wire transfer or through Paypal when authorized. All custom fees, taxes, and duties are the sole responsibility of the buyer. All orders are fully insured. Shipping charges vary depending on weight and location. Our organization can accommodate any size order including bulk and international bidding and contact us for quantity discounts. We are available 24/7 by email or phone (877-877-7274 | 516-801-0313).
Microscope Service and Repair
One Year warranty on mechanical, optical and electrical repairs.
New York Microscope Company is not responsible for any microscope(s)/parts/equipment left in our shop facility after 120 days if customer refuses to pay for repair, estimate or return shipping or does not respond to our attempts to advise estimate. (We have the right to dispose or keep all shop repair left unclaimed for over 120 days).
SHIPPING / RETURNS
Free UPS ground shipping applies to most special promotion/holiday orders over $ 99.00 and up (multiply item orders must be shipped complete to one destination, otherwise additional shipping charges will apply.) and only applies to orders shipped to a valid address in the United States, excluding Alaska and Hawaii. Shipping charges will be added to any order placed outside of the United States. If expedited shipping is requested, (next day, 2nd or 3rd day) then the full amount of shipping will apply.
Customers returning merchandise for refund, originally shipped via the free shipping promotion, will be responsible for all actual shipping costs incurred during the original transaction.
All Scalar DG-3x portable digital microscopes and accessories are non returnable.
All of the Steindorff® Digital LCD Microscopes and Steindorff® Specialty Microscopes are made to order. Please allow approximately 6 – 8 weeks for delivery. Earlier delivery may be possible.
All OPTIKA microscopes and accessories are non returnable.
All Steindorff® Digital LCD and Specialty Microscopes are final sale, can not be cancelled or returned.
Some Leica Microscopes and specially configured microscopes are special order and are not returnable. Full payment or deposit is required at the time of order and can not be cancelled. Exceptions may apply.
All products sent for evaluation are subjected to a minimum 20% restocking fee if the item is not returned within two weeks upon receiving product(s). All products MUST be returned in original packaging and in the same new salable condition as received, otherwise additional restocking fees may apply. Customer is responsible for all shipping charges.
HOLIDAY SPECIALS – PROMOTIONAL DISCOUNTS
Promotional code must be applied at time of checkout in order to receive discount. Promotion applies to online orders only.
5% Discount Promotional Code 5HLD16 for purchase over $ 499.00
Free UPS ground shipping applies to orders over $ 199.00 – Continental U.S. ONLY.
* Exclusions apply to any discount code offered
All – Motic, National, Leica, Swift, Used & Antique Microscopes, Meiji Techno, ProgRess (Jenoptik) Digital Cameras, Pixera Digital Cameras, Motic Digital Cameras, Lumenera Digital Cameras, Digital SLR Cameras & Adapters, Surgical Eye Loupes, Makler Counting Chambers & Accessories, Ohaus Balances and specially priced OPTIKA Microscopes.
All special and custom orders are excluded from all promotions.
We reserve the right to remove promotional incentives and free shipping at anytime. Previously ordered merchandise is not eligible for promotions. All promotions are for online orders only and must be paid at time of order.
Thank you for considering the New York Microscope Company and please remember our focus is on our customers complete satisfaction!
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